- Return Period: You have 30 days from the date of purchase to return any item for a full refund, provided the item is unused, in its original packaging, and in the same condition that you received it.
- Return Process: To initiate a return, please contact our customer support team at [email protected] to obtain a Return Merchandise Authorization (RMA) number. Returns will not be accepted without an RMA number.
- Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved returns will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
- Exchanges: If you need to exchange an item, please follow the return process and place a new order for the replacement item.
- Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defect or an error on our part.
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Return Policy
At Hephaestus Athletica, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your product, we offer the following return policy:
money-back guarantee
We offer a 30-day money-back guarantee on all purchases. If you're not completely satisfied, simply return your item within 30 days for a full refund, no questions asked.
Customer Support
Whether you have questions about a product or need help with an order, we’re always just a click away. We’re committed to responding to all inquiries within 24 hours, ensuring you receive the support you need, whenever you need it!
